1. How can I log on to the website?

You can register an account on a related page, and use the Email address or Phone Number and password to log in after verification. Alternatively, you can use your Infinix ID.

2. Must I log on to the website if I want to place an order?

You can certainly log in to the website and place orders. We also provide GUEST CHECKOUT for you. Then you can place orders without logging on but just filling in your email address on the CHECKOUT page.

3. How can I pay for the orders?

We provide the following payment method: Cash on Delivery or Bank Transfer

4. When can I receive my packages?

You can check the information via this link: https://ng.xpark.com/delivery-information

5. What are the kinds of customer services do you provide?

We provide you three kinds of customer services:HOTLINE, WHATSAPP,  FACEBOOK, INSTAGRAM, TIKTOK and EMAIL. You can choose any one of them according to your actual demand.

6. When is the customer service available?
The working time of customer service is:
Mon-Fri
 9:00am - 5.30 pm
Sat  9:30 am-  3.00 pm
Sun  12:00pm - 3:00pm
7. What's the XFILE on the website?

XFILE is a feature column that INFINIX launches to clearly understand users' characteristics and demand preference, and provide a better customer service. Users can fill in the information of the mobile phone they purchased, personally identifiable information and so on in XFILE and then submit. INFINIX will offer value-added services such as coupons and extended warranty as feedback bonus to the users



XP Affiliate Introduction

1.HOW TO LOGIN TO XPARK

  1st step : Visit ng.xpark.com on your web browser or open the mobile APP on your mobile phone
  2nd step: Click on login
  3rd step:Input your email and password and then, click on login to gain access to your account

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2.HOW TO SHARE PRODUCTS USING YOUR AFFILIATE LINK

  1st step : Visit ng.xpark.com/smartphone/xpproducts.html OR click on XP Products on the website
  2nd step: Click on the product you want to promote
  3rd step:Click on “Affiliates Share” on the product page

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3.HOW TO ACCESS THE AFFILIATES’ BACKEND

  1st step : Click on “Account” after logging in
  2nd step: Click on “Affiliates” to enter your bank account details for payment purposes   
  3rd step:Click on “Affiliate Orders” to view the details of successful orders gotten via your affiliate link

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